A sub-processor is a third party data processor engaged by Capsule, including entities from within the group, who has or potentially will have access to or process Service Data (which may contain Personal Data). Further information can be found in the Data Processing Agreement.

Sub-processor lists

Capsule uses the following sub-processors to provide infrastructure and services to assist it in providing the Capsule Services.

Sub-processorPurposeDataLocationTransfer MechanismSupplemental MeasuresContact Details
Amazon Web Services, IncHosting Services

Customer entered data (e.g.contacts, cases, opportunities, tasks, history, configuration), application logs

USASCCs

Encryption of data in transit and at rest. Encryption key stored in the EU.

DPA

Security

AWS Compliance contact
410 Terry Avenue North, Seattle, WA 98109-5210, USA

Google Inc.Email Services

Content of communications between a customer and Capsule support. Data subject emails

USASCCs

Encryption of data in transit and at rest for Google Cloud Platform and Google Workspace. External Encryption Key storage outside of Google‘s technical infrastructure.

DPA

Data Processing Amendment

Data Transfer Mechanisms

https://cloud.google.com/ Googleplex. 1600 Amphitheatre Pkwy, Mountain View, CA 94043

Helpscout PBC (Trello)

Help desk services for customer support queries

Content of communications between a customer and Capsule support

USASCCs

Data is encrypted at rest, including 3rd party keys stored by Apps. DPA

dpa@helpscout.com

100 City Hall Plaza, 5th Floor; Boston, MA 02108, USA

Twilio Inc. (Sendgrid)

Cloud email service provider used for some system emails sent by Capsule to customers

Contact profiles, cases and opportunities (where using the export by email function). Task summaries.

USA

SCCs + BCRs

Data is encrypted at rest and in transit. Technical Measures Security

dpo@twilio.com
1801 California St, FL 5, Denver, CO 80202, USA

SolarWinds Worldwide LLC

Services for aggregating application logs to help monitor the performance of the Service

Application logs, email addresses, subject lines from emails

USASCCs

Data is encrypted at rest and in transit. Security DPA

privacy@solarwinds.com

7171 Southwest Parkway, Building 400 Austin, Texas, USA

CapsuleCRM Inc.

Customer support services

Customer name, Content of communications between a customer and Capsule support.

USASCCs

Data is encrypted at rest and in transit. DPA Security

support@capsulecrm.com

11845 W Olympic Blvd, Suite 1100, West Tower, 11th Floor, Los Angeles. CA90064

Pendo.io Inc

App guidance and product experience enhancement services

No personal data is processed on Pendo

USASCCs

Data is encrypted at rest and in transit Security

https://www.pendo.io/

150 Fayetteville St., 14th floor, Raleigh NC 27601, USA

APIHub Inc (Clearbit)

Where social search is enabled on a customer's account, the email address of contacts is shared to enable profile lookups.

Email Address of stored contacts

USASCCs

Data is encrypted at rest and in transit

privacy@clearbit.com

90 Sheridan St. in San Francisco, California, 94103, USA

DataDog Inc

Services for aggregating application logs to help monitor the performance of the Service

Application logs, email addresses, subject lines from emails

USASCCs

Data is encrypted at rest and in transit Security DPA

help@datadoghq.com

New York, NY 10018 USA